Single Point of Contact

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  • Single Point of Contact all Carrier and Service Vendors
      • Acting as a liaison between your team and the underlying providers, NCL becomes an ancillary layer of your existing support infrastructure.  We are the primary point of contact for the following regardless of vendor;
        • Order Entry
        • Project Management
        • Order Escalations
        • First Bill Reviews
        • MACD (Moves, Adds, Changes, & Disconnects)
        • Billing & Credit Ticket Submissions and Tracking
        • Outage Escalations (We have no less than two 24x7x365 team-members on staff at any given time.)
        • Network support
        • Trouble ticket review
        • RFO obtainment
        • Service review
  • Other Key Differentiators
    • Single Point of contact for an entire project so our customers can focus on their core business.
    • Multi-Carrier & Multi-Vendor Support
    • NCL offers a “World Class Cx” (Customer Experience)
    • Weekly/Semi-Weekly Project Tracking Customer Calls
    • Regularly Updated Tracking Tools
    • Vendor recruitment (if necessary)
    • NCL Team sets up turn-up bridges. You only need to arrive upon actual turn-up. No more holding on the line while your vendors gather.
    • NCL Team manages wiring and site requirements installations
    • C-Level execs continue to seek us out when they take new positions.