Ron Piemonte, CEO
Education – Iona College; BBA, Marketing
Employment – MCI, Cable and Wireless, and Metro Media Communications, between the years of 1985 to 1989.
Entrepreneur – Founded Nationwide Communications, Inc., in 1989 (NCI). This was achieved by creating one of the original VAR programs for telephony based services, shortly after the divestiture of AT&T, and the emergence of “alternate” telecom providers.
Summary – With almost 30 years of experience in the telecom/contact center space, Ron has acquired a plethora of unique telephony skill sets specific to the BPO (Business Process Outsourcing) segment. His forte’ is in global technologies such as VOIP, SIP, MPLS, IPL, DWDM/WAVELENGTH, SONET, collocation, and other IP specific services.
Melissa Manente, Vice President, Client Services
Melissa Manente joined our team in January 2001. She brings 20+ years of successful telecom design, provisioning, and support management experience to NCL. She has unique expertise in project management and Global/Domestic network implementations. As NCL’s Vice President of Client Services, Melissa has personally implemented network roll outs for clients with over 200+ locations. Other areas of expertise include, invoice management/billing reconciliations, network design consultation, contractual negotiations as well as pre and post-sales support. Melissa also leads our back office team which consists of several highly experienced Client Service Managers.
Dave Bass, Vice President, Sales & Operation
Education – Temple University, Actuarial Science
Employment – Has held leadership positions within Comcast Metrophone, Advanced Telecom, Cavalier, MCI, Qwest, and CenturyLink (2002-2015)
Entrepreneur – Co-Founder & Managing Partner of TellCom Solutions / TSI Technologies in 1993. TSI developed leading edge consultative models, some of which are the industry standard today. TSI won several carrier awards for its creativity and productivity as well as being honored by the Wharton School and Philadelphia Mayor’s office for its outstanding financial results.
Summary – David has been a leader in the network design field for well over 25 years. His teams have outperformed expectations consistently. David also has extensive experience in Corporate Process Design, M&A, Fortune 1K Engagements, Network Design & Deployment, Marketing, and Alternate Channel Management. His Network Design Skills are excellently well rounded. Over the last 25 years, David has successfully deployed and managed hundreds of global infrastructures. He specializes in Disaster Recovery Protocols, Security, Diversity Planning, Multi-Carrier Topology Management, as well as Customer Advocacy in Contract Negotiations.